Terms of Use
Date of last update: 10/01/2025
Introduction
1. These terms of use (“Terms”) govern your access and use of this website, operated by Elise Maunder trading as Elise Lola Design ABN 49 922 621 948 (“we,” “us,” or “our”).
2. By accessing and using this website, you agree to be bound by these Terms. If you do not agree with these Terms, you must not access or use this website.
3. We reserve the right to change these Terms at any time without notice to you. When we change these Terms, we will also update the “Date of last update” at the top of these Terms. You should check this page occasionally to ensure you are familiar with any changes.
Intellectual property rights
4. All intellectual property rights (including copyright and trademarks) in the content and design of this website are owned by us.
5. You may, for personal use only, print a copy of any part of this website to view it. All other use, copying or reproduction of any part of this website is prohibited without our prior written approval.
Links
6. This website may provide links to other websites. This is done for your convenience only. We take no responsibility for the accuracy or currency of the information on those sites. We do not endorse any information, goods or services referred to within those sites, and our provision of these links should not be taken as an endorsement.
Liability
7. We are not liable to you on any basis (including negligence) for any loss or damage (however caused) arising out of or in connection with your use of this website or its contents.
8. Our total liability to you for any claims arising out of or in connection with your use of this website or its contents under any statutory right that cannot be excluded is limited at our option to either the resupply of the relevant services or the payment of the cost of the same.
Disclaimer
9. If you choose to use the website, you do so at your own sole risk.
10. We make no representation that anything offered through the website is available for use in other locations, or that it complies with laws and regulations of other locations.
11. We make no warranty that the website will meet your requirements or be available on an uninterrupted, secure or error-free basis.
12. We make no warranty regarding accuracy, timeliness, truthfulness, completeness or reliability of any content obtained through the website, or that this website is free of viruses or other harmful components.
Indemnity
13. To the fullest extent allowed by law, you agree to indemnify us from and against all actions, claims, suits, demands, damages, liabilities, losses and expenses (whether in tort or in contract) arising out of or related to your use of the website.
Privacy policy
14. We are committed to protecting your personal information. Please refer to our Privacy Policy [insert link] which describes how we collect and manage your personal information. By agreeing to and accepting these Terms, you also agree to and accept the terms of our Privacy Policy.
Severability
15. if any part of these Terms is held to be illegal, invalid or unenforceable by a Court of law, the legality, validity and enforceability of the remaining parts will not be affected.
Waiver
16. Any failure or delay by us to enforce any provision of these Terms will not be interpreted as a waiver of our rights or remedies.
Termination
17. These Terms are effective until terminated by us, which we may do at any time and without prior notice to you.
18. Any rights or obligations that have accrued up to and including the date of termination will survive.
Governing law and jurisdiction
19. These Terms, and all related matters, shall be governed and interpreted by the laws of New South Wales, Australia.
20. Any dispute under these Terms shall be subject to the exclusive jurisdiction of the Courts of New South Wales, Australia.
Quoting
21. Quotes provided are valid for 14 days from the issue date unless otherwise specified.
22. All quotes are estimates based on the scope of work provided at the time of quoting. Any changes to the scope, unforeseen complications, or additional work requested may result in a revised quote or additional charges.
23. Prices listed are exclusive of GST unless explicitly stated otherwise.
Acceptance of quotes
24. By accepting a quote, you agree to these Terms and any specific terms outlined in the quote.
25. Acceptance can be made via email, phone, or other written communication. A deposit may be required to secure your project.
Payment
26. A deposit (typically 50%) is required to secure the project. Final payment is due upon completion of the work unless other arrangements are made in writing.
27. Invoices must be paid in full within 14 days of issue. Late payments may incur additional fees or interest.
Deliverables
28. The agreed deliverables for the project will be discussed and agreed upon during quoting. Typically projects will be provided in the following formats: .jpg, .png, .svg, .pdf.
29. Ownership of final deliverables will transfer to the client upon receipt of full payment.
Revisions
30. Additional revisions that are beyond the original quoted scope can and will be charged at an hourly rate of $75 +gst.
Cancellation
31. If the client wishes to cancel the project after acceptance of the quote, any non-refundable deposit will be retained.
32. Any work completed up to the point of cancellation will be invoiced at the agreed rate, and ownership of work completed will remain with Elise Lola Design until payment is received in full.
Payment terms & late fees
33. Payment terms are 14 days from the invoice date.
34. Late payments may incur an interest charge per month, calculated from the due date.
Project Timelines
35. Elise Lola Design is not responsible for delays caused by the client, including failure to provide necessary feedback, approvals, or materials within the agreed timeframe.
36. If delays occur, the project timeline may be extended, and additional fees may apply.
37. Projects requiring a turnaround of fewer than three (3) business days will be considered rush jobs and may incur additional fees. PrePaid hours cannot be used for rush projects.
Confidentiality
38. All information provided by the client for the purpose of the project will be kept confidential and will not be shared with third parties without the client’s consent.
39. Elise Lola Design reserves the right to showcase completed projects in our portfolio, website, or promotional materials unless otherwise agreed in writing.
Force Majeure
40. Elise Lola Design will not be held liable for delays or failure to perform services due to circumstances beyond our control, including but not limited to natural disasters, power outages, illness, or internet failures.
Refund Policy
41. Refunds are not available for deposits or work already completed. If the client changes their mind about the project, any unused portion of funds may be refunded at our discretion.
Dispute Resolution
42. In the event of a dispute, both parties agree to attempt resolution through negotiation or mediation before taking legal action.
PrePaid Hours Terms and Conditions
1. Validity Period
PrePaid design hours are valid for six (6) months from the date of purchase. Any unused hours will expire after this period, and no refunds or extensions will be granted.
2. Project Submission
All projects utilising PrePaid hours should be submitted through the Creative Brief Request Form or clearly written in an email. This ensures clarity on project requirements and enables efficient use of your design hours.
3. Scope of Work
PrePaid hours can be used for any of the design services, excluding Logo and Branding Design. Services covered under PrePaid hours include print collateral and digital advertising. However, PrePaid hours do not equate to “faster turn-around” or “rush jobs.”
4. Tracking and Reporting
Time spent on each project will be tracked and deducted from your PrePaid hours in 15-minute increments. A time log detailing the work completed will be provided upon request.
5. Additional Hours
If a project exceeds your available PrePaid hours, you have the option to purchase another PrePaid hour pack or you will be billed at the standard hourly rate of $75 +GST for the additional time required.
6. Payment Terms
PrePaid hours must be paid for in full before work commences. Payments are non-refundable, even if the full block of hours is not utilised within the validity period.
7. Revisions and Changes
All revisions or changes are included within the scope of PrePaid hours, provided there are hours left available. Substantial changes or new requests may require additional hours to be purchased.
8. Communication
All project communications should be made via email or the Creative Brief form. Phone calls or additional meetings will be logged and deducted from your available hours.
9. Subject to Availability
The purchase of PrePaid hours can be utilised at any time within their validity period but is subject to Elise Lola Design’s availability. Purchasing PrePaid hours does not entitle the client to preferential treatment or priority over other client projects.
Contact us
If you have any questions about these Terms, please contact us by emailing eliseloladesign@gmail.com